Roleplay traininghardArabic 🇦🇪
أسبوعان بلا ردTwo Weeks, Three Calls, Zero Updates
Her repair is 11 days late. This is her third call.
Service Advisor — Service Centre
Maryam's Fortuner went in for a torque converter replacement quoted at AED 6,200 and promised in 3 days. It has been 2 weeks. Nobody has called her once. She has spent AED 1,400 on taxis and is considering never coming back. This conversation is in Arabic.
- Acknowledge the failure specifically before explaining
- Take ownership — never blame the workshop
- Give a commitment you can actually keep
- Offer something concrete
Product & policy factsInternal
- Job: torque converter, AED 6,200 approved, part on backorder from Japan
- Courtesy vehicle: subject to availability, manager approval
- Goodwill options: waive labour, complimentary next major service, free valet
Uses your microphone. Speak naturally — the agent responds in real time.