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The Trade-In Standoff

Online said AED 62,000. Your appraiser said AED 50,000.

Your role

Sales Executive — Showroom

The situation

Noura is trading her 2022 Camry (68,000 km, full service history) against a new RAV4 GXR. The online tool valued her car at AED 62,000; your appraiser offered AED 50,000 after a five-minute look. Her registration expires in 3 weeks.

Your goals
  • Explain the valuation gap honestly
  • Never dismiss the online estimate
  • Offer a path forward (re-appraisal / manager review)
  • Don't exploit her time pressure
Product & policy factsInternal
  • RAV4 2026: EX AED 105,900 / GXR AED 123,900
  • Online valuations are indicative; exclude condition and market factors
  • You may offer re-appraisal or manager review

Uses your microphone. Speak naturally — the agent responds in real time.